We are here to support you
We'd like to reassure our customers that we are honouring all bookings, and here 100% to support you if you have any questions about your wedding, prom or chauffeuring booking.
If you're advised by your venue or event organiser that you may need to postpone, please email us on info@nostell.co.uk and we will guide you through this.
We are incredibly sorry for all of the couples who have had their wedding day affected by this outbreak. We really feel for you in this situation and understand you will be hugely disappointed.
Please don't be fearful about getting in touch - we will bend over backwards to make adjusting your plans as stress-free as possible, so that you can get excited about the big day once again.
Postpone or press pause
As most of you know we are a small husband and wife business. So we’re hugely grateful that many of our customers so far have postponed and rescheduled their plans, rather than cancelling their booking with us.
Postponing, or ‘pressing pause’ whilst you find a date that works, rather than cancelling is such a huge help to us and the other small family businesses in our industry who are navigating the various impacts of the outbreak on their livelihoods.
The encouraging messages from our customers have been such a blessing for us during a challenging time - thank you so much for that.
Setting a new date
We will gladly shift your booking to your new date assuming we have availability, and the original payment agreement will have the dates amended accordingly to suit the new date. We have updated our terms and conditions to reflect this.
It could also be a good idea to get two or three new potential dates from your venue, so that you have some to choose from incase some dates are already taken with your key suppliers.
“Weddings are the affirmation of family, friendship and love. And once we’ve got through this on the other side, we will ALL need these celebrations more than ever before.”
We are still taking bookings for future dates, and beyond grateful for your continued kindness and support.
Speak soon and take care,
Craig & Keren
